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“I’m so very sorry. I’m doing everything possible to ease your pain and make this right.” When you make a mistake you need to immediately and genuinely apologize. Timing is critical and so is authentic empathy. If you hesitate or deny like Toronto Mayor Rob Ford does, or you come...
MoreThe Toronto Mayor Rob Ford story is getting press all over the world. Although most people in Ford’s position would consider it a news media crisis and public relations nightmare, the mayor is promoting his drunkenness, crack smoking, and rants about killing someone as a way to inject his name...
MoreToronto Mayor, Rob Ford, is big news not only in Canada, but around the world. Even Jay Leno is talking about Toronto’s infamous mayor. It was recently learned a video showing Mayor Rob Ford with a crack pipe has been found by police. Ford earlier denied such a video existed. Today, I appeared...
MoreThe Charlotte Observer interviewed me recently for my observations regarding controversy over Amendment One, which is part of the presidential primaries in North Carolina. I told the Observer, “Clearly, companies need to carefully think through the short, medium and long-term consequences of their...
MoreMark Ruggiero of Campaigns & Elections recently reviewed my book and wrote, “It is a must-read for anyone who interacts with journalists and reporters, but it is especially relevant for politicians and operatives and for behind-the-scenes staffers who are routinely tasked with developing media...
MoreJennifer Burke of CTV News asked me if Toronto Mayor Rob Ford could have done things differently and prevented the lawsuit. For starters, he should not have accepted the money, and once it was determined it was inappropriate to accept the money he could have tried returning it. Here’s my interview...
MoreThe TRUTH Will Set You Free, but timing is everything. I wrote an article for the Huffington Post addressing the aftershocks of the Anthony Weiner sexting saga. “When” you tell the truth is as critical as what you say.
MoreAM New York interviewed me about Congressman Anthony Weiner’s crisis regarding a posting on his Twitter account of a man in his underwear sent to a woman in Seattle. I stated in the piece, “Weiner’s appearance on CNN looked like a train wreck. It’s dirt under his fingernails,...
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